Using Safemo products requires a stable network connection. Therefore, it's crucial to ensure that your smartphone, Safemo hub, and Safemo camera are all connected to the same network.

On iOS: Navigate to the Settings app and tap on Wi-Fi to view your network name.

On Android: Navigate to the Settings app and tap on Wireless & networks or Connections to view your network name. Please note that these options might vary depending on your device.

Once you've confirmed your network environment, you can proceed with setting up your Safemo Camera Kit.

Safemo Hub requires a wired connection via an Ethernet cable. Use an Ethernet cable to connect to your Internet router during setup. A wired connection ensures you have the most stable and reliable connection between your Safemo Hub, safemo cameras, and router. Safemo Hub works as the WiFi access point for your Safemo cameras, so you don't have to futz with your router settings if you have a 5 GHz home network.

Prepare the Hub

1. Power On: Connect the provided AC/DC adapter to the Hub and plug the adapter into an electrical outlet. Once the Hub is powered on, a ring of red light at the top illuminates.
2. Connect to Router: Use the provided Ethernet cable to connect the Hub to your router. Insert one end of the cable into the Hub's Ethernet Port and the other end into an available LAN port on your router.
3. Enter Pairing Mode: After plugging in the hub, please wait for approximately 2-3 minutes. The hub will indicate its entry into pairing mode with a blinking blue light.

While Waiting, Prepare Cameras

Power on (First Time Set Up): Slide the lock at the camera's bottom, open the back cover, remove the battery insulator, and it will automatically power on.Alternative Power and Pairing Controls (For Subsequent Times): Slide the lock at the camera's bottom, open the back cover, and press the orange SYNC button for 3 seconds to turn on/off. Next, when the camera is already on, double-click the SYNC button to enter pairing mode - indicated by a blinking blue light and a continuous "ding-dong ding-dong" sound.

Add Hub and Cameras to App

Once both hub and cameras are ready, open the app and follow the instructions to add them. Ensure to grant all requested permissions, like Bluetooth and Location, when prompted by the app. These are necessary for a seamless device-adding process.

Watching our setup video can assist you in getting started smoothly. Here's the link to our video guide.

Ensuring your device's firmware is up to date is crucial for maintaining optimal performance and security. Firmware updates often include important improvements and fixes that can enhance the functionality and security of your device. By keeping the firmware version current, you can ensure your device operates smoothly and benefits from the latest features and protections.

Steps to Upgrade Firmware:

1. Open the app and navigate to the Home page.
2. For a camera, tap the gear icon in the bottom right corner of the live feed box. For the hub, tap the “>” icon next to the hub.
3. Tap on the name of the camera or hub at the top.
4. Look for “Firmware”. If there is an update available, you will see an option to update.
5. Follow the on-screen instructions to complete the firmware upgrade. This may involve tapping an "Update" button and waiting for the firmware to download and install. Ensure your device remains connected to power and the internet during this process.

Keeping track of the app version you're using can be crucial for troubleshooting issues, accessing the latest features, and ensuring compatibility with your devices. App updates often include important improvements, new functionalities, and security patches that enhance the user experience and protect your data. Knowing which version of the app you have installed allows you to confirm whether you're up to date or if you might need to download a newer version from the app store.

Steps to Find App Version:

1. Open the app and navigate to the Account page.
2. Look for an option labeled “About” and tap it.
3. The app version will be listed under “Version”.

1. Open the hub's bottom cover with a screwdriver and remove the cover from the smart hub.

2. Press and hold the black reset button for 10 seconds until the LED light flashes blue, then put the back cover back on the smart hub.

Note: After you press the reset button on the hub, it will enter a cold start phase, which takes about 3 minutes to complete. During this cold start period, indicated by the red light, it's important not to interact with or attempt any further operations on the hub. Please wait patiently until this initialization process finishes. You'll know it's ready for use when the indicator light turns blue, signaling that the hub is fully operational and can accept new commands or setups.

Here's what'll happen after factory reset:

• Remove User List

The factory reset will remove all user accounts associated with the smart hub from the user list. This includes both admin and shared user accounts, effectively revoking their access and removing all their settings.

• Remove Cameras List

The factory reset will also remove the list of all cameras that are bound to the smart hub. This action deletes any association of these cameras with the smart hub.

• Remove Personalized Settings

A factory reset will revert all personalized settings to their default states. This includes erasing custom smart hub names, deleting location settings for the smart hub, and resetting the language settings to the default language.

• Erase Network Information

All stored network settings and network configurations will be completely erased from the smart hub.

• Delete All Stored Content

Any videos, pictures, and other data previously stored on the smart hub will be permanently erased.

• Prepare for Setup

After the reset, the smart hub will enter a state ready for initial setup, similar to a new device, necessitating a fresh network configuration.

Note: If you want to save any video footage before you perform the factory reset, backup video clips and download the files to your phone.

Offline Smart Hub Removal

If your smart hub goes offline and you intend to remove it from your system, a manual factory reset is required.

• App Prompt

If your Safemo app indicates that a factory reset is needed, it typically means that the system has detected issues that can be resolved through a reset.

On Technical Team's Advice

If the technical support team advises a factory reset after evaluating your specific situation, it's important to follow their guidance.

After Other Troubleshooting Attempts

We recommend contacting the technical support team before attempting a reset. While a factory reset can resolve lingering issues that simpler steps do not address, it comes with a higher operational cost. Therefore, it’s advisable to seek guidance from the technical team to explore all other troubleshooting options first.

Kindly take note: a factory reset is a significant action and should be performed only when necessary.